NewVoiceMedia

Stand Number: E27

NewVoiceMedia’s ContactWorld is a secure, resilient and personalised contact centre platform, harnessing the incredible power of customer and lead information in a flexible solution, incorporating unique analytics, call planning and routing.
 
Not only does ContactWorld provide all you need for your marketing, sales, service and support teams to transform the inbound caller experience by directing them to the most appropriate person, but it also enables you to create and implement more successful outbound telemarketing and customer nurturing campaigns.
 
Delivered via a true multi-tenant cloud architecture, our customers benefit from fast, flexible and cost effective access to contact center capabilities that would normally be very complex, expensive and slow to acquire, integrate and use.
 
The ContactWorld platform provides a market leading 99.999% service availability SLA, and processes hundreds of millions of calls, for thousands of agents working around the World. Customers include PhotoBox, Long Tall Sally, Jamie at Home, Plum Products, Sally Hair and Beauty, Royal Mail and Parcelforce.

www.newvoicemedia.com