Nanorep

Stand Number: P43

nanoRep provides superb customer experience for over 30 million online users by enhancing engagement and as a result increases our customers' online conversion rates.

Our self-learning knowledge base helps customers interact with your brand via self-service customer service widgets across your website, mobile and Facebook. The self-service widgets automatically answer users' repetitive questions, so only new or high-value questions are escalated to sales and support agents. Once a new question is answered by a live agent nanoRep automatically learns to repeat the agent's answer for similar questions. 

nanoRep also helps marketing, support and sales/e-commerce teams gain better customer intelligence through nanoRep's customer analytics and drive customer-centric decisions.