| Day 1 - 10.30 - 11.00 |
The secret of Bubbles - how to evolve online shopping that benefits consumers whilst keeping retailers 'in profit'
Online shopping has remained largely unchanged since it was first coded and given 'bricks 'n mortar' references, 'shopping trolley', 'basket' and 'checkout'. Whilst in the early days of the web some of the more remarkable ideas failed to find sustenance - 'name your price' - others have remained moving online shopping ahead with clever facilities and smart features. However, today's so-called ground breakers appear to have a 'wrecking ball' strategy... to beat retailers into submission, squeezing until the best possible 'lowest price' is achieved, or more desirably until its below cost. Who wins? Will consumers benefit long term? What effect does this have on prices in general? Can or should other retailers compete? History repeatedly shows these processes, artificially driving prices down, as entirely unsustainable. So how did Bubbles manage to evolve online shopping on a 'win-win' ticket? The secret will be revealed at the Innovation Pavilion on Day 1 at 12pm.
Speaker: Julian Fisher, CEO, Bubbles Online Services Ltd
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| Day 1 - 11.00 - 11.30 |
4 Email Marketing Innovations Every Retailer Should Use.
Done
right, there are few if any marketing channels that can drive sales to your
e-commerce website like email marketing can. However, simply sending batch and blast
emails will do your brand no favours in the long run.
This
presentation discusses four innovations that will have you sending marketing
emails that even Amazon would be jealous of. The following topics will be
discussed:
1)
Mobile Email: The facts, the figures, the options.
2)
Email optimisation on acid
3)
Powerful yet easy to use cart abandonment recovery
4)
Hyper personalised email content - automated
Speaker: James Steiger, Business Development Manager, Emailcenter
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| Day 1, 11.30 - 12.00 |
Convergence of Search, Content and Social
This presentation explores the now inextricable link between search, content and social media. It offers in-depth insight into how:
- Search and social have handed all the power to the consumer
- Social media enables a more effective form of discovery
- People are overwhelmed by information and becoming immune to “overt” advertising messages, and so content now drives the purchasing decision
- Brands can no longer rely on “traditional” channels to reach consumers
- We are all in the publishing business now
Speaker: Matt Hopkins, Founder and Managing Director, Vertical Leap and Red Rocket Media
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| Day 1, 12.00 - 12.30 |
Going Local: Using IP Geolocation To Improve eCommerce Conversion
Tailoring every shopping experience based on
geographic location is a proven method of optimising customer engagement,
increasing that all-important conversion rate, creating happy shoppers who come
back for more. In our talk we explore how to:
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Decrease website abandonment and increase time spent on sites; and
•
Seamlessly connect and drive both online and offline sales.
Speaker: Charlie Johnson, Business Development Director, Digital Element
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| Day 1, 13.30 - 14.00 |
CNET's Content Syndication Platform Brings Results to IT Resellers: Case Study - eBuyer
CNET Content Solutions recently launched a new rich content syndication technology called ContentCast™. This presentation provides an overview of a recent pilot with eBuyer and how website product pages powered with ContentCast content were positively impacted across key metrics such as page stickiness, add to cart conversion, and sales.
Speaker: Jack Panayi, European Sales Director, CNET Content Solutions
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| Day 1, 14.00 - 14.30 |
Demystifying Search for Retailers
Natural search is the largest driver of traffic and revenue for online
retailers, so it is vital you know how maximise it to its full potential. In
this session Ian will be discussing the most important steps to take in order
to maximise your coverage and exposure from this channel and learn that it isn’t
the dark art that it has long been portrayed as. The session will cover best
practice including: the search engine eco-system and tips on building
relationships with influencers, a snapshot of the most common mistakes made by
eCommerce sites and how to avoid them, as well as how to ensure that your own
site will never encounter a Google penalty by only using the most transparent
and ethical techniques. The session will provide an ordered list of action
points to take away that will help instantly boost the success of your search
marketing campaigns. Tune in to learn the secrets that will ensure you cement
your place on the global search engines and increase your potential revenue
streams from natural search.
Speaker: Ian Harris, CEO and Founder, Search Laboratory
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| Day 1, 14.30-15.00 |
The Site Side Scientists: eCommerce, Culture and Conversion
Is your site optimised for international customers? In this session cultural and international conversion expert will present 10 top tips for optimising your conversion for visitors in different country markets highlighting the colours, payment methods, and design nuances preferred for different countries in a world of global e-commerce.
Joe Doveton is a highly experienced internet market with expert knowledge of both traffic driving (SEO, PPC, Social, Ads) and conversion (MVT and AB Testing, Conversion Rate Optimisation and Usability. Joe speaks regularly all over the world on Conversion Optimisation.
Speaker: Joe Doveton, Director of Conversion Services, Oban Multilingual
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| Day 1, 15.00 - 15.30 |
Mainline's 21st century Lil' box - the fastest manual packing mailing-box.
A radical, industry changing, patent pending invention by the Lill
family (owners of Mainline) to reduce operation mailing costs. After the success of the Award winning Lil
envelope range being hailed by the press as the 21st century equivalent to the 1950’s jiffy bag, the Lil box is the 21stcentury equivalent to the standard brown corrugated box first produced in 1895.
The Lil box has 5 main advantages over its 19th century predecessor:
1) It’s 4x faster to pack
2) It has no need for secondary sealing tape thanks to its self seal
hot melt adhesive closure
3) The Lil box features a red tear-strip for easy opening
4) It is FSC environmentally friendly
5) Increase in our clients
positive consumer feedback as a result of stunning aesthetic appeal
Speaker: Fred Lill, Sales Director, Mainline Flatpack
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| Day 1, 15.30-16.00 |
iForce - How a multichannel and reverse logistics expert will help to transform your business
iForce has 15 years experience in multichannel and reverse logistics, for the likes of Cath Kidston, Fortnum and Mason, John Lewis, Sainsbury’s, Tesco and more. CEO Mark Hewitt will discuss the importance of drawing on logistics expertise for retailers in this day and age; from multichannel through to their innovations within the reverse logistics world, and the benefits this can bring to their brand and bottom line.
Speaker: Mark Hewitt, CEO, iForce
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| Day 2, 10.30 - 11.00 |
The challenge of international eCommerce - How Magento Enterprise is transforming Mothercare's global eCommerce strategy.
The challenge of implementing a successful international eCommerce strategy lies in adapting to the maturity and unique requirements of each individual market. Crimsonwing's expertise and Magento Enterprise's great flexibility as an eCommerce platform are the reasons why international retailer Mothercare has engaged them as partners for their global eCommerce roll out in over 30 markets.
During this presentation, Crimsonwing will discuss:
The challenges faced by international online retailers: every single country has different rules
The key elements of a successful international eCommerce strategy
The benefits of Magento as an international eCommerce solution
Speaker: Barry Thorn, eCommerce Sales Manager, Crimsonwing
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| Day 2, 11.00 - 11.30 |
"OneWeb" the next generation of customer experience management
Consumers are adopting new mobile technology at lightning speeds and interacting with brands through a widening array of connected devices - mobile, tablet PC and even TV¹s, these are the new Œalways connected customers¹, and they account for a staggering 40% of consumers.
Delivering seamless and contextual content across all devices to these customers, presents a fantastic opportunity to engage much more deeply than ever before but it also presents a significant challenge to keep pace with technology trends and advancements. bemoko has been at the cutting edge of mobile web solution delivery since 2007 and has recently announced its acquisition by SDL a leader in customer experience management. Adding the bemoko multichannel delivery technology into SDL¹s suite of engagement solutions will deliver an incredible combination of products and enable complete flexibility to intelligently engage, interact and transact across every imaginable channel.
Phillip will explain how the bemoko technology will enhance SDL¹s existing capabilities to provide the next step in omni-channel delivery capability enabling a one-web customer experience.
Speaker: Phillip Clement, Sales and marketing director, Bemoko
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| Day 2, 11.30 - 12.00 |
Buy now, pay later - the new payment method from Wonga
Steve Dukes will be introducing PayLater, a new payment method from the Wonga Group that enables shoppers to buy online and spread the cost over 3 months.
The session will focus on how consumer demands for different payment methods have changed and explain how PayLater drives incremental sales and increases basket sizes for retailers. We will also cover a full product demonstration and any additional queries with a Q&A.
Speaker: Steve Dukes, Head, PayLater
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| Day 2, 12.00 - 12.30 |
Are You Capturing New Customers at Scale?
This presentation will divulge the secret that e-commerce retailers like Neiman Marcus and Williams-Sonoma already know - how to maximise ROI for new customer acquisition. It's not about the data that you have but rather how you use the web's collective intelligence to find additional demand, deliver relevance and maximise ROI.
Speaker: Hank LeMieux, Sales Director, East & UK, BloomReach
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| Day 2, 13.30-14.00 |
Abandonment issues? Scurri explains it all
Abandonment causes the loss of millions every year across the UK’s online retailers. To solve the problem you first need to be aware of the main causes and the possible solutions for each issue. Let Scurri guide you through the minefield and get one step closer to closing every deal.
Speaker: Darren Heaphy, chief product officer, Scurri
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| Day 2, 14.00 - 14.30 |
Gateway 3D presents VIEW-iT
Gateway 3D will be introducing their revolutionary new service VIEW-iT for creating and displaying 3D images on websites, social media, tablets and emails
Models are real 3D not just photographs on a turntable and feature full zoom and bi-directional navigation with a mouse. Prices start from just £19 per product and can be up and running in days
Gateway 3D MD will be demonstrating the process and showing real examples of 3D in action for a full range of products from simple products like pens to complex industrial models.
Speaker: Andrew Talbot, Managing Director, Gateway 3D Ltd
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| Day 2, 14.30 - 15.00 |
Buy Anything: Adding simplicity to the way people shop by putting mobile at the heart of the experience
Adding simplicity to the way people shop: Putting mobile at the heart of the experience.
Speaker: Gavin Hughes, Business Development Manager, Monitise
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