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Title Sponsor

Monitise

Silver Sponsors

Sponsor of International and Cross Border Conference - Enterprise Theatre
Sponsor of IRIS - Internet Retailing In-Store Conference - Enterprise Theatre
Bar Sponsor
Kount
Intershop
Magento
Maginus
Episerver
UPS
Sponsor of Online Merchandising and Selling Conference - eSeller Theatre
PayLater

Bronze Sponsors

Touch 2 View
Avail
V.me by Visa
Oracle Customer Experience Lounge
VIP Lounge Sponsors

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Overview

Internet Retailing magazine editors will be interviewing important suppliers in the sector who will be showcasing proven approaches to drive your multichannel business and revealing innovations that keep you at the forefront of industry developments. All these interviews and presentations will be filmed and this is your opportunity to meet, question and hear first-hand the most recent insights.

Don't miss!

Date and time: Day 1 10.30 - 16.30 and Day 2 10.30 - 14.30
Location: Show Floor

Agenda

Day 1 - 10.30 - 11.00

The secret of Bubbles - how to evolve online shopping that benefits consumers whilst keeping retailers 'in profit'

Online shopping has remained largely unchanged since it was first coded and given 'bricks 'n mortar' references, 'shopping trolley', 'basket' and 'checkout'. Whilst in the early days of the web some of the more remarkable ideas failed to find sustenance - 'name your price' - others have remained moving online shopping ahead with clever facilities and smart features. However, today's so-called ground breakers appear to have a 'wrecking ball' strategy... to beat retailers into submission, squeezing until the best possible 'lowest price' is achieved, or more desirably until its below cost. Who wins? Will consumers benefit long term? What effect does this have on prices in general? Can or should other retailers compete? History repeatedly shows these processes, artificially driving prices down, as entirely unsustainable. So how did Bubbles manage to evolve online shopping on a 'win-win' ticket?  The secret will be revealed at the Innovation Pavilion on Day 1 at 12pm. 

Speaker: Julian Fisher, CEO, Bubbles Online Services Ltd

Day 1 - 11.00 - 11.30

4 Email Marketing Innovations Every Retailer Should Use.

  


 

Done right, there are few if any marketing channels that can drive sales to your e-commerce website like email marketing can. However, simply sending batch and blast emails will do your brand no favours in the long run.

This presentation discusses four innovations that will have you sending marketing emails that even Amazon would be jealous of. The following topics will be discussed:

1) Mobile Email: The facts, the figures, the options.

2) Email optimisation on acid

3) Powerful yet easy to use cart abandonment recovery

4) Hyper personalised email content - automated

Speaker: James Steiger, Business Development Manager, Emailcenter

Day 1, 11.30 - 12.00

Convergence of Search, Content and Social


This presentation explores the now inextricable link between search, content and social media. It offers in-depth insight into how:

  • Search and social have handed all the power to the consumer
  • Social media enables a more effective form of discovery
  • People are overwhelmed by information and becoming immune to “overt” advertising messages, and so content now drives the purchasing decision
  • Brands can no longer rely on “traditional” channels to reach consumers
  • We are all in the publishing business now

Speaker: Matt Hopkins, Founder and Managing Director, Vertical Leap and Red Rocket Media

Day 1, 12.00 - 12.30

Going Local: Using IP Geolocation To Improve eCommerce Conversion

Tailoring every shopping experience based on geographic location is a proven method of optimising customer engagement, increasing that all-important conversion rate, creating happy shoppers who come back for more. In our talk we explore how to:

•             Decrease website abandonment and increase time spent on sites; and

•             Seamlessly connect and drive both online and offline sales.

Speaker: Charlie Johnson, Business Development Director, Digital Element

Day 1, 13.30 - 14.00

CNET's Content Syndication Platform Brings Results to IT Resellers: Case Study - eBuyer


CNET Content Solutions recently launched a new rich content syndication technology called ContentCast™. This presentation provides an overview of a recent pilot with eBuyer and how website product pages powered with ContentCast content were positively impacted across key metrics such as page stickiness, add to cart conversion, and sales.

Speaker: Jack Panayi, European Sales Director, CNET Content Solutions

Day 1, 14.00 - 14.30

Demystifying Search for Retailers




Natural search is the largest driver of traffic and revenue for online retailers, so it is vital you know how maximise it to its full potential. In this session Ian will be discussing the most important steps to take in order to maximise your coverage and exposure from this channel and learn that it isn’t the dark art that it has long been portrayed as. The session will cover best practice including: the search engine eco-system and tips on building relationships with influencers, a snapshot of the most common mistakes made by eCommerce sites and how to avoid them, as well as how to ensure that your own site will never encounter a Google penalty by only using the most transparent and ethical techniques. The session will provide an ordered list of action points to take away that will help instantly boost the success of your search marketing campaigns. Tune in to learn the secrets that will ensure you cement your place on the global search engines and increase your potential revenue streams from natural search.

 

 

Speaker: Ian Harris, CEO and Founder, Search Laboratory

Day 1, 14.30-15.00

The Site Side Scientists: eCommerce, Culture and Conversion


Is your site optimised for international customers? In this session cultural and international conversion expert will present 10 top tips for optimising your conversion for visitors in different country markets highlighting the colours, payment methods, and design nuances preferred for different countries in a world of global e-commerce. Joe Doveton is a highly experienced internet market with expert knowledge of both traffic driving (SEO, PPC, Social, Ads) and conversion (MVT and AB Testing, Conversion Rate Optimisation and Usability. Joe speaks regularly all over the world on Conversion Optimisation.

Speaker: Joe Doveton, Director of Conversion Services, Oban Multilingual

Day 1, 15.00 - 15.30

Mainline's 21st century Lil' box - the fastest manual packing mailing-box.
A radical, industry changing, patent pending invention by the Lill family (owners of Mainline) to reduce operation mailing costs.  After the success of the Award winning Lil envelope range being hailed by the press as the 21st century equivalent to the 1950’s jiffy bag, the Lil box is the 21stcentury equivalent to the standard brown corrugated box first produced in 1895. The Lil box has 5 main advantages over its 19th century predecessor:

 1) It’s 4x faster to pack

2) It has no need for secondary sealing tape thanks to its self seal hot melt adhesive closure

3) The Lil box features a red tear-strip for easy opening

4) It is FSC environmentally friendly

 5) Increase in our clients positive consumer feedback as a result of stunning aesthetic appeal

Speaker: Fred Lill, Sales Director, Mainline Flatpack

Day 1, 15.30-16.00

iForce - How a multichannel and reverse logistics expert will help to transform your business

                            

 iForce has 15 years experience in multichannel and reverse logistics, for the likes of Cath Kidston, Fortnum and Mason, John Lewis, Sainsbury’s, Tesco and more.  CEO Mark Hewitt will discuss the importance of drawing on logistics expertise for retailers in this day and age; from multichannel through to their innovations within the reverse logistics world, and the benefits this can bring to their brand and bottom line. 


Speaker: Mark Hewitt, CEO, iForce

Day 2, 10.30 - 11.00

The challenge of international eCommerce - How Magento Enterprise is transforming Mothercare's global eCommerce strategy.



The challenge of implementing a successful international eCommerce strategy lies in adapting to the maturity and unique requirements of each individual market. Crimsonwing's expertise and Magento Enterprise's great flexibility as an eCommerce platform are the reasons why international retailer Mothercare has engaged them as partners for their global eCommerce roll out in over 30 markets.

During this presentation, Crimsonwing  will discuss:

The challenges faced by international online retailers: every single country has different rules

The key elements of a successful international eCommerce strategy

The benefits of Magento as an international eCommerce solution

Speaker: Barry Thorn, eCommerce Sales Manager, Crimsonwing

Day 2, 11.00 - 11.30

"OneWeb" the next generation of customer experience management


Consumers are adopting new mobile technology at lightning speeds and interacting with brands through a widening array of connected devices - mobile, tablet PC and even TV¹s, these are the new Œalways connected customers¹, and they account for a staggering 40% of consumers. Delivering seamless and contextual content across all devices to these customers, presents a fantastic opportunity to engage much more deeply than ever before but it also presents a significant challenge to keep pace with technology trends and advancements. bemoko has been at the cutting edge of mobile web solution delivery since 2007 and has recently announced its acquisition by SDL a leader in customer experience management. Adding the bemoko multichannel delivery technology into SDL¹s suite of engagement solutions will deliver an incredible combination of products and enable complete flexibility to intelligently engage, interact and transact across every imaginable channel. Phillip will explain how the bemoko technology will enhance SDL¹s existing capabilities to provide the next step in omni-channel delivery capability enabling a one-web customer experience.

Speaker: Phillip Clement, Sales and marketing director, Bemoko

Day 2, 11.30 - 12.00

Buy now, pay later - the new payment method from Wonga


Steve Dukes will be introducing PayLater, a new payment method from the Wonga Group that enables shoppers to buy online and spread the cost over 3 months. The session will focus on how consumer demands for different payment methods have changed and explain how PayLater drives incremental sales and increases basket sizes for retailers. We will also cover a full product demonstration and any additional queries with a Q&A.

Speaker: Steve Dukes, Head, PayLater

Day 2, 12.00 - 12.30

Are You Capturing New Customers at Scale?


This presentation will divulge the secret that e-commerce retailers like Neiman Marcus and Williams-Sonoma already know - how to maximise ROI for new customer acquisition. It's not about the data that you have but rather how you use the web's collective intelligence to find additional demand, deliver relevance and maximise ROI.

Speaker: Hank LeMieux, Sales Director, East & UK, BloomReach

Day 2, 13.30-14.00

Abandonment issues? Scurri explains it all


Abandonment causes the loss of millions every year across the UK’s online retailers. To solve the problem you first need to be aware of the main causes and the possible solutions for each issue. Let Scurri guide you through the minefield and get one step closer to closing every deal.

Speaker: Darren Heaphy, chief product officer, Scurri

Day 2, 14.00 - 14.30

Gateway 3D presents VIEW-iT


Gateway 3D will be introducing their revolutionary new service VIEW-iT for creating and displaying 3D images on websites, social media, tablets and emails Models are real 3D not just photographs on a turntable and feature full zoom and bi-directional navigation with a mouse. Prices start from just £19 per product and can be up and running in days Gateway 3D MD will be demonstrating the process and showing real examples of 3D in action for a full range of products from simple products like pens to complex industrial models.

Speaker: Andrew Talbot, Managing Director, Gateway 3D Ltd

Day 2, 14.30 - 15.00

Buy Anything: Adding simplicity to the way people shop by putting mobile at the heart of the experience
Adding simplicity to the way people shop: Putting mobile at the heart of the experience.

Speaker: Gavin Hughes, Business Development Manager, Monitise

Internet Retailing Events Ltd., Bridge House , Orchard Lane, Great Glen , Leicester , LE8 9GJ | Tel: +44 - (0)1733 559 461 | Fax: +44 - (0)207 692 5575 | Email: info@internetretailing.net