Chair's introduction
Chloe Rigby introduces a day of Operations and Logistics.

Speaker: Chloe Rigby, Web editor and joint supplements editor, conference director of the Operations and Logistics Confere, Internet Retailing

Keynote: How shoppers buy: the rise and rise of Click & Collect
Massive recent growth in Click & Collect services means that the store is fast becoming a prime spot for deliveries and returns. We hear from one of the most successful retailers in the business how they approach their Click & Collect service, from initial design and logistics to the adjustments that were made in the light of how customers really used it.
Find out why Click & Collect matters, what is best practice and take away learnings to apply to their your own trading, whether that's as a multichannel or online-only retailer.

Speaker: Saeed Anslow, Development Director (Home Shopping), ASDA Stores Limited

All stocked up? The widest range of all
In an era when aisles are endless and product ranges run into the tens of thousands, managing stock effectively can be a challenge. We hear how household name Boots, which sells health and beauty products online and on high streets and shopping centres across the UK, leverages analytics to address the challenge of offering unlimited choice and uses insights generated to make practical decisions on stock. Lindsey Hough, senior multichannel analyst, customer and marketing insights at Boots, shares her experiences into getting the most out of data in order to meet customer demand for products and to plan convenient delivery options.

Speaker: Lindsey Hough, Senior multichannel analyst, customer and marketing insights, Boots

Panel session: The future of logistics
Logistics businesses with a wide variety of approaches are currently investing in their networks as they look to broaden their delivery footprint for a future in which ever more goods will be bought or ordered online. We bring together key players in this area to debate how delivery has evolved - and what happens next.

Speaker: Tom Allason, Founder & CEO, Shutl

Speaker: Stuart Miller, Co-Founder & CEO, ByBox

Speaker: Roger Morris, Head of Core Network Parcels, Royal Mail

Speaker: Joe Mozzali, Europe Region Strategy vice president, UPS

Afternoon keynote: The global e-commerce revolution: a vision for the future

The e-commerce revolution is happening: we’re all experiencing it; we’re all part of it. As the retail landscape changes forever, so online and multi-channel sellers in the UK have an opportunity to take part, shaping their own future in this brave new world. The facilitators of the revolution? Forward-thinking logistics companies who are taking a multi-faceted approach to the B2C experience.

Come and hear how UPS is bringing its global logistics experience into the arena. We’re deploying a wide range of innovative delivery solutions that put consumers in control, offer retailers the chance to streamline their supply chains as never before, and make the idea of a seamless, global, online retail market a reality to look forward to sooner than you might imagine…

Speaker: Joe Mozzali, Europe Region Strategy vice president, UPS

Email for enterprises
Today email is a engineering challenge, just as much as a marketing one. How do enterprises manage their large-scale email programmes? We find out from a leader in the field.

Speaker: Richard Samuels, Regional Sales Manager, Silverpop

Adventures in logistics
Logistics can challenge businesses of all sizes, and in this session we hear how independent retailers have tackled that challenge as their businesses have grown. Myhigh.St launched last year with the mission of enabling independent shops around the UK to share in the benefits of ecommerce. Since launch the marketplace has grown its membership from 30 to 140 independent retailers. Founding member Loaye Agabani joins us to share his experiences of how the organisation has tested new approaches as it aims to adapt its logistics to the realities of high street retail.

Speaker: Louis Agabani, Founding member, MyHigh.St

Profit from your returns
Returns can be so much more than a fact of life. In this session we'll consider they can be not only a manageable part of the business but an opportunity to delight and inspire customers.

Speaker: Matthew Curry, Head of eCommerce, Lovehoney