Overview
SoLoMo is a current acronym for 'Social Local Mobile', reflecting the maturity of mobile from a technology and device into a full part of the customer's expectation and experience. "Social" is important since not only do people speak to other people via their mobile phones, but the use of social media is far greater via mobile devices than via the desktop. "Local" reflects the 'grounding' of the mobile experience in current or chosen locale (via maps, GPS and directories) while "mobile" reflects the everywhere, anytime aspect of customer experience. From the underlying technology to customer engagement strategies, via vouchering and promotional technical to behavioural insights, this conference will bring SoLoMo to life - and show how we can rapidly adopt and exploit this trend.
This Stream is programmed by M-Retailing.net, our title focusing upon the role of mobile channels and 'mobility' within multichannel retailing.
Date and time: 20 March - 1020 - 1300 and 1330 - 1530
Location: Customer Theatre
Agenda
| 10.20 |
Chair's introduction Speaker: Paul Skeldon, Editor and Conference Director of SoLoMo, M-Retailing and author of the book M-commerce |
|
| 10.30 |
What do consumers actually want from mobile? Speaker: Mike Davies, Sales Director, UK and Ireland, PayPal |
|
| 11.00 |
Starting the mobile journey Speaker: Martin Gill, Principal Analyst - eCommerce and Channel Strategy, Forrester Research |
|
| 11:30 |
Time to take tablets Speaker: Geoff Wright, Head of eCommerce, FMG / POD1 |
|
| 12:00 |
Delivering mobile with all the toppings Speaker: Steve Ash, IT director, Pizza Hut Speaker: Phillip Clement, Sales and marketing director, Bemoko |
|
| 12.30 |
Dedicated mobile social followers of fashion Speaker: Robert Moss, CMO, SecretSales |
|
| 13.30 |
Afternoon keynote - How to Win in a Mobile First World Traditional
multi-channel commerce thinking simply don’t deliver the shopping experience
customers demand nowadays. Learn how to rethink content and touch points by
making every screen (web, mobile, tablet) equal to unify the non-linear
customer journey and increase conversion. Speaker: Mark Kelly, Technical Consultant, EPiServer Speaker: Gavin Masters, Head of Product Consultancy, Maginus |
|
| 14:00 |
On the money Speaker: David Warr, Owner & MD, Cooper & Co Speaker: Mike Davies, Sales Director, UK and Ireland, PayPal Speaker: Matthew Robins, MD, Webreality Speaker: Adam Williams, COO, ImpulsePay |
|
| 14.30 |
Fighting show rooming with show rooming Speaker: Glen Richardson, CEO, justbought.it |
|
| 15.00 |
Closing keynote: Tying it all together Speaker: Nick Darby, Multichannel Retail Manager, C&J Clarks International Speaker: Neil Marshall, Group Sales Director, NearMe |




































