Contact us


If you are a RETAILER  and would like to speak at this conference, please contact Lisa Ploude,
Conference Director on +44 (0) 7714 660 853 (UK) or +1506 206 2350 (Canada) or email  

Please click on a logo to read the full speaker biographies:


Paul Loft
Managing Director, Homebase

Paul has more than 25 years experience in Retailing in both Finance and General Management roles.

His early career was spent in the Burton Group where he held senior finance roles in a number of divisions including Finance Director of Burton Menswear and ultimately Finance Director of Debenhams.

As a general manager he has been Managing Director of Shoe Express and Shoe City, the GUS Home Shopping businesses and for the last eight years, Homebase, within the Home Retail Group.

Paul's career has seen him focused on businesses operating in difficult market and competitive conditions leading transformations that have created value for shareholders and significantly enhanced customer propositions.


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Colin Temple
Managing Director, Schuh

Colin Temple Managing Director of Schuh has been part of the successful fashion footwear chain for over 20 years. During this time he has experienced periods of both growth and decline in the high street. He helped establish schuh's multi-channel credentials as an early e-commerce adopter and has been part of a number of management buyouts.

More recently he managed the sale of schuh to Genesco/Journeys which has put company firmly on a global footing. He is also a great ambassador of youth, ensuring young people play a vital role within schuh.


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BrandAlley UK

Rob Feldmann
Chief Executive, BrandAlley UK

Since 2009 Rob Feldmann has been CEO of, the number one private sales website in the UK. Under Rob's leadership BrandAlley UK has seen phenomenal growth and continues to cement its market leading position with over 3 million members.
Rob heads up the London-based team of 70 for BrandAlley UK which works with top luxury and high street brands. BrandAlley launches five designer sales each day with up to 70% off across fashion, beauty, homeware and lifestyle categories.
He previously worked for News International as their director of Mergers and Acquisitions and oversaw the acquisition of BrandAlley before taking over as CEO. Rob led a MBO of BrandAlley in January 2013 along with the rest of the UK management team.


Joe Murray
Co-CEO, Worldstores

Joe Murray is the Co-founder and CEO of WorldStores, the fast growing online retailer that focuses on the Home and Garden and operates a number of stores including, and Prior to WorldStores, he co-founded the SEM Agency, Optelligence (2003), and the SaaS eCRM business, Atmyside (1999). Further back he was an investment banker for NM Rothschild and Deutsche Bank.

Worldstores has built from scratch and operates an eCommerce platform that integrates >1000 suppliers, 70 different web stores, over 500,000 product lines, and numerous deeply integrated carriers. Bootstrapped until 2009, the business is backed by leading VCs, has won numerous awards for innovation and growth, and its founders Joe Murray and Richard Tucker are E&Y Entrepreneur of the Year winners.

Rakesh Aggarwal

Rakesh Aggarwal (born 1975) is a British businessman and founder of the internet cosmetics retailer, which was described as the “Amazon of online beauty” by MoneyWeek.

Rakesh is the son of Raj K Aggarwal OBE DL – Wales's honorary consul to India – and Mrs Usha Aggarwal. He grew up in Cardiff and attended the Cathedral School Llandaff and then Malvern College as a boarder. Aggarwal did not originally plan to go into the beauty sector; instead, he had expected to be a pharmacist like his father, who had emigrated from Kenya in the 1960s and ran a chemists in Cardiff. After A-levels at Malvern, he studied pharmacy at King's College London but his plans came to a halt in the second year of his degree, after realising he wanted to go into business.

Aggarwal left King's and consequently enrolled on Cardiff University's MBA course, graduating with a distinction in 1999. He wanted to explore ways of taking premium beauty products, at the time mostly available through department stores only, to new customers through the internet. In 2000, Aggarwal spent £5,000 on the site and took an e-commerce course before launching, which was originally based in his parents' garage in Cardiff. That gave him a platform to sell his business idea to the brands he wanted to work with, such as Christian Dior and Clarins.

Escentual is now one of the UK's biggest online retailers of beauty and grooming products. In 2011, it posted sales of more than £10million and won the Beauty, Perfume & Cosmetics category at the Online Retail Awards. Speaking of his ambitions for the business, Aggarwal told The Sunday Times: “We want to be as well known as Asos but in the beauty market.”

Aggarwal lives in Old St Mellons, Cardiff, with his wife Caroline and their two young children.



Louis Agabani
Co-Founder, MyHigh.St

Previously at Marks & Spencer, Loaye was involved in development and roll-out to stores of M&S's greetings and toys offering and strategic move into music and leisure products.

Leaving M&S, Loaye went on to found a series of retail and leisure businesses in London and the South West, including Junior Toys, one of the largest toy retailers in the South West.

Loaye has an active involvement in, and understanding of, public sector and retail organisations including the Chamber of Commerce and the Federation of Small Businesses.

He has worked with many independent retailers supporting and advising on strategies to develop their online presence.


Ivan Lopez
Dad and CEO, Wauwaa

Ivan Lopez is Dad & CEO at, a rapidly growing startup that provides new parents and growing families with the combined service of informative and entertaining content together with an e-commerce offering of curated products that parents want and need. Wauwaa is based in London and Helsinki.

Originally from America, Lopez' career was established in Europe, Asia, the US and South America. He has over 25 years of leadership experience pioneering new services from the first mobile communications products to transforming the digital content industry in Hollywood. He held executive positions with Disney, Sony Pictures, Red Bull, Hutchinson Whampoa, AT&T, o2 along with other leading startups from Europe and the US in technology and entertainment. He was Executive Producer of Sebastian Copeland's most recent film, Across the Ice, The Greenland Victory March. He is also a PSIA certified ski instructor, and prior coach for the Vail Resorts Youth Development Team.

He believes in constant change, customer-first and the empowerment of teams to deliver results and to defy conventional thinking and create new market opportunities. Ivan's biggest success and pride however is in being a dad to a budding young man who has just reached the age of 2


Jon Rudoe
Director of Online, Digital & Cross-Channel, Sainsbury's

Jon Rudoe is Director of Online, Digital and Cross-Channel at Sainsbury's, where he has responsibility for all of Sainsbury's Online businesses (food and non-food), digital download sites, and customer technology in store. Jon joined Sainsbury's in July 2011 to lead the Online grocery and non-food business. Sainsbury's has won the Grocer Magazine's Online Retailer of the Year Award for the last two years. Prior to joining Sainsbury's, Jon drove consistent sales growth as Head of Retail at Ocado, where his responsibilities included marketing, website, products and supply chain. Before this Jon worked in venture capital and also in consulting for Bain. Jon has an MBA from the Harvard Business School.

John Lewis Partnership

Mark Robinson
Director of Customer Delivery Operations, John Lewis Partnership

Mark Robinson, Director, Customer Delivery Operations, has spent 20 years working within the supply chain functions of various manufacturing, wholesale and retail businesses, the last 9 of which have been spent with the John Lewis Partnership.

Mark's time with the Partnership has been spent leading various supply chain functions with current responsibilities including strategic development of the customer delivery proposition alongside operational responsibilities for the 1 Man & 2 Man customer delivery networks and the reverse logistics operations.


Bertrand Bodson
Digital Director, Argos

Bertrand Bodson joined Argos as its first ever Digital Director in July 2013, a role central to bringing to life Argos' transformation strategy to become a digital retail leader and make its digital channels – online, mobile and tablet – the primary experiences for customers alongside the national store network.

Bertrand joined Argos from EMI where he was Executive Vice President, Global Digital, responsible for the deployment of digital platfoms, driving strategy and insight from the centre and creating innovative new digital formats. Prior to that, Bertrand spent four years with Amazon in the US and Europe, where he built its European DVD rental business (now Lovefilm).

Bertrand has also consulted with the Boston Consulting Group and was co-founder of, the largest social community for ‘bragging, boasting and daring' (now owned by Guinness World Records).

Bertrand is a native of Belgium and was educated at Harvard Business School.


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Aurora Fashions

Anne Sinclair
Strategy Director, Aurora Fashions

Anne assumed her current role in July 2013. Previously she was Director of Change and Business Development at Warehouse, where she was responsible for omni channel development and delivery.

Prior to that Anne was Head of Business development at Oasis Stores, where she headed up the multichannel strategy development and delivery. Anne has extensive experience in Brand development, new business, business transformation, supply chain, business efficiencies, store development and customer services.

JD Williams Group

Paul Kendrick
Marketing Director, JD Williams Group

N Brown Group, is a leading internet and catalogue home shopping company. With over 140 years of experience in the distance shopping market. It has a number of retail brands including Simply Be , Jacamo, JD Williams, Marisota, Figleaves and High and Mighty, providing a range of fashion, footwear and lingerie products for customers regardless of size. In addition it provides homewares and financial services, including flexible credit plans. With sales of £785m and profits of £95m, the business has grown significantly by developing its online proposition (55% of total sales) and has recently launched stores to compliment its multi channel proposition, along with International operations.

Paul Kendrick joined N Brown Group in 2008, initially as Group Development Director, where he developed the International strategy, launching Simply Be in both Germany and the USA. He also took this catalogue and internet brand onto the High Street with the development of a store concept and led the groups acquisition of Figleaves and High and Mighty. Since 2011, Paul has been Marketing Director, setting the customer/brand strategy, and leading e-business development, creative and publishing, advertising, customer retention and data analytics functions. Prior to N Brown Group, Paul spent most of his career in the travel industry, both at Thomson Travel and The Co-operative Group in marketing, e-commerce, strategic and business development roles.


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Hobbs Ltd

Gracia Amico
Director of Ecommerce, Hobbs Ltd

Gracia is the Ecommerce Director for Hobbs. She has a Masters Degree in Sinology and Business studies from the Leiden University in the Netherlands.

Previously she spent 5 years at Topman heading up their global ecommerce department. In this capacity she launched international websites in a multitude of countries and was responsible for their multi-channel strategy and international partners both on and offline. In 2007 Gracia spent a year at the luxury fashion company Burberry to set up their ecommerce marketing strategy.

Gracia was part of the first wave of ecommerce start-ups back in 2000, securing venture capital investment for her own dotcom company and has been instrumental in the launch and successful sale of various other private online companies. She regularly speaks on conferences and is often part of panels in industry summits.


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James Keegan
Director of Customer Services, QVC UK

James is Director of Customer Services at QVC and has over 20 years' experience in the customer service industry. He has been with QVC for 14 years and is responsible for 600 Call Centre staff at QVC's Customer Operations Centre in Knowsley, Merseyside.

James is passionate about QVC and passionate about creating a great experience for both customers and staff. He has been pivotal in creating an engaged Call Centre workforce which was most recently recognised in four categories in the 2013 Top 50 Companies for Customer Service Awards.

James previously worked at Royal Sun Alliance, where he was instrumental in the opening of centres in Peru, Argentina, Chile and Columbia. He is a member of the Professional Planning Forum and the Call Centre Management Association.


Walter Blackwood
Director of Logistics, Mothercare

Walter is an experienced executive director with over 12 years experience at Board level, working in large, complex organisations, supporting many of the leading retail organisations in the UK. He has successfully led a series of integration and change programmes in heavily unionised environments, proving his abilities as a skilled negotiator and his organisational skills in transforming these businesses, producing real improvements in customer service while reducing costs significantly. His clarity of strategic vision, combined with his enthusiastic and motivational leadership style, inspired his people to deliver the fundamental change required to make these organisations successful in demanding business environments.

Walter has been at the forefront of change as catalogue and high street retailing organisations developed their e-retail businesses and new pure-play businesses entered the UK market. He has therefore obtained a unique insight into the challenges and barriers in developing a profitable e-commerce proposition. He has earned a reputation for developing strong commercial relationships based on the principles of honesty, trust and the highest level of professional integrity.

Majestic Wine

Richard Weaver
Ecommerce Director, Majestic Wine

Richard has worked for Majestic since 1998, graduating from store management to launch their first transactional website in 2000. He has run their multi-channel operation for 14 years, for the past five years as Ecommerce Director, growing sales to 11% of company turnover.

Majestic's online operation has always been inextricably connected to the retail estate: orders are delivered via local stores, click-and-collect was introduced as early as 2001, and all 200+ stores in the estate have their own web page, Twitter account and Facebook page. Richard oversaw a relaunch of in summer 2013 which has added local store content to mobile-optimised store pages, and allows the tailoring of the online range to local store stockholding.

Bugaboo International

Ronald van Drunen
Global director e-commerce, Bugaboo International

Ronald is an e-commerce professional with more than 8 years e-commerce experience across many areas, including strategic planning, program management, operations, marketing and IT. He has been with Bugaboo International for 2 years in the role of global director e-commerce. In this role, he built an e-commerce team at Bugaboo that helped him create, maintain and expand an e-commerce solution in EMEA and the US.

Prior to Bugaboo, Ronald paved the way for the implementation of a new e-commerce solution at Suitsupply and implemented e-commerce at Nike EMEA, where his e-commerce career started in the role of EMEA Digital Program Manager.

Ronald's next ambition is to optimize the digital experience at Bugaboo, to roll-out e-commerce globally and to further embed e-commerce in the Bugaboo organization, processes and systems.

Before e-commerce became part of Ronald's life, he worked in various roles at Nike and PwC in project management, IT and SAP implementations. In the 90's he graduated cum laude in Technical Engineering and Management Science at the Eindhoven University of Technology.

Karen Millen

Lynn Ritson
Brand Communications Director, Karen Millen

Lynn Ritson – Brand Communications Director, Karen Millen

Lynn was appointed as Karen Millen's first Ecommerce Director in July 2011 and was promoted to the newly created role of Brand Communications Director in April 2012 where she leads the brand global strategy to drive international presence and market share.

Known for her digital and brand innovation credentials, Lynn has previously worked at Allsaints, SpaceNK and Bertlesmann where she held senior roles that spanned ECommerce, Marketing and Creative Services, contributing to over 15 years of total retail experience.

RS Components (Electrocomponents)

Guy Magrath
Global Head of e-Commerce, RS Components (Electrocomponents)

Guy Magrath is Global Head of eCommerce at RS Components (RS) and has responsibility for integrating eCommerce across all marketing processes throughout the business worldwide. His remit is to develop and exploit digital marketing assets, ensure the Group is making full use of all digital channels to increase awareness of the RS brand, and enhance customer lifecycle marketing while delivering the optimal online experience for customers worldwide.

Previously, Guy spent four years as Head of UK Marketing at RS. During this time he developed a customer management strategy to drive long-term sustainable customer growth and delivered a marketing programme to manage customers through their lifecycle, executed through an integrated contact system. Guy's marketing strategy drove eCommerce growth to four times that of the overall business performance, accounting for two thirds of total sales, and helped to ensure that 80% of marketing campaigns generated 200%+ return on investment (ROI). He received the ‘Outstanding Leadership Award' from the Group for 2011-2012.

Guy began his career at RS on a graduate management development scheme in 1992 and has held various positions across the business. He holds a degree in Business Adminstration and Management from Huddersfield University.

House of Fraser

Sarah Baillie
Head of Multichannel Business Development, House of Fraser

At House of Fraser Sarah is responsible for establishing new digital routes to market as well as growing the Multi Channel customer base. Her project streams include International ecommerce development, mobile apps and Multi Channel initiatives in store such as Buy and Collect, Order in Store sales and the Online Stores. Recent launches include the 5th Floor Online Store in Edinburgh Frasers, Buy and Collect queue busting service and Store Mode on the iPhone app. Before House of Fraser, Sarah looked after all digital interfaces at Debenhams. This included the website, mobile site, mobile app, kiosk, international and wedding list interfaces. She also lead the mobile strategy and was responsible for capitalising on the growth of mobile, driving incremental sales and profit for Debenhams. During her time at Debenhams she worked on the launch of the Debenhams iPhone app and the subsequent launches of the Nokia and Android mobile apps which saw combined sales of £3m and over 700,000 downloads in the first year.


John Gillan
Industry Retail Leader, Google

John Gillan has been working for Google for over six years and is currently the head of their retail multi channel division for Google UK. The UK is currently Google's primary retail market outside the US.

His responsibilities include leading a team who consult with UK retailers and their agency partners on digital best practices. He is passionate about aiding retailers in driving their commerce sales from getting the most out of Google's products and platforms.

He has a number of years experience in online marketing and has +10 years retail experience from working supplier side in various sales and marketing role's.

Saïd Business School, University of Oxford

Professor Dr Jonathan Reynolds
Academic Director of the Oxford Institute of Retail Management (OXIRM), Saïd Business School, University of Oxford

Jonathan Reynolds is Academic Director of the Oxford Institute of Retail Management (OXIRM) and Associate Dean of Degree Programmes at Saïd Business School.

Jonathan's teaching and research focuses primarily on the retail sector, and he is widely considered to be one of the world's leading academics in this field. He is particularly recognised for his scholarship and expertise in the areas of electronic commerce and multi-channel retailing, innovation and entrepreneurship in retailing, retail productivity and skills, and the role of place in marketing and retail management.

His views are sought after by businesses, policy makers and the media. He is heavily committed to knowledge transfer, actively seeking to ensure that his research can be widely disseminated amongst policy-makers and practitioners. While his academic base lies in marketing and geography, Jonathan's research activities have also extended into science and technology studies and strategic management.

He is a founding member of the Oxford Institute of Retail Management, and has been its Academic Director since 1999. The Institute undertakes a range of both commissioned and public domain research with direct relevance to practitioners, but which is nevertheless grounded within rigorous academic scholarship.

Jonathan read geography as an undergraduate at the University of Oxford, and then took an MA at the University of Nottingham, and a PhD at the University of Newcastle-upon-Tyne. He returned to Oxford in 1985 to work on research for UK retailer Tesco on the application of new forms of ICT and e-commerce, following a post at the University of Edinburgh as First Research Fellow with the Coca-Cola Retail Research Foundation. He has also been Visiting Professor at the Amos Tuck School of Business Administration at Dartmouth College.

Alliance Boots

Donna Chen
Group Strategy – International Online Development,, Alliance Boots

Donna currently works at Alliance Boots in the Group Strategy team, leading the strategic development of building awareness of the Boots brand globally.

Prior to Alliance Boots, Donna was Group Head of eCommerce for Mothercare, and habitat, where Donna led the ecommerce team delivering strategies and development roadmap, driving improved marketing efficiency, customer engagement, revenue generation and brand experience.

Donna is a keen online shopper too

Carphone Warehouse

Phil Ward
Head Of Experience & Development, Carphone Warehouse

Philip has over 10 years' e-commerce experience. The complexities of working in an assisted sales world presents a unique set of challenges; when delivering customer journeys that blend the digital and physical together. He is accountable for driving forward the Carphone Warehouse digital multi-channel strategy; within which mobile is at its core. His responsibilities include looking after creative, build and UX teams that support and develop mobile, desktop & tablet experiences. Previous companies worked for have included B&Q and Argos.

Dean Maskell
Head of Online Marketing,

Dean has 14 years of experience and passion for online marketing and e-commerce. He joined Wiggle in June 2007, and continues to play an instrumental role in the phenomenal rapid sales growth (from c. £10m to over £140 million).

Dean specialises in internet business strategy, paid / natural search, shopping, remarketing, social media and web analytics.
Key achievements: Wiggle's international ccTLD domain strategy consisting of 12 localised websites, construction of Wiggle's complex paid search programme covering 50+ countries, 15 languages, 6 search engines (incl Russia - Yandex, China - Baidu, Korea - Naver).

Dean also initiated worldwide social media (incl. Russia - VK, China - Weibo), affiliate marketing (Europe - Zanox, Australia – DGM, Japan – Value Commerce), behaviour retargeting and display advertising campaigns.


Shop Direct Group

Chris Haighton
Head of Retail Logistics, Shop Direct Group

Chris is responsible for Shop Direct's relationships with all of its carriers. As Head of Retail Logistics he is responsible for driving continual improvement in the successful delivery and return of over 30 million parcels and over 80 million pieces of mail each year in Great Britain and Ireland. He joined White Arrow Express as a graduate in 1991 and has been with Shop Direct ever since. His career has covered a wide variety of operational and project roles touching all aspects of the supply chain. He has wide experience of home delivery both as a service provider and a purchaser of services.

Andy Towers
Head of Product Development,

Andrew joined, the UK's #1 online train ticket retailer, as Head of Product Development in July 2011. In this role, he is responsible for growing the consumer facing proposition through mobile and website development. In the last 2 years, Andrew has championed mobile over web as the strategic priority for the business with his team now focussed on developing mobile ticketing for iPhone users and rebuilding an enhanced Android app.

Prior to, Andrew was the Customer Experience and Usability Manager for Sportingbet's global online gaming business and has held various positions across Marketing and Operations Development at

Shop Direct Group

James Harper
Head of Returns, Shop Direct Group

James is responsible for Shop Direct Returns Fulfilment operations. As Head of Returns, he is responsible for delivering continuous improvement to the processing and dispersal of 11 million customer returns each year. In addition, James heads up the Shop Direct returns forum. He joined White Arrow Express as a graduate in 1994 and whilst leaving for Littlewoods in 1999 quickly came back under the Shop Direct umbrella as the business' merged. His career has covered a wide variety of operational roles within the supply chain including the delivery of a number of large operational change programmes.


Ashley Payne
Former Head of Digital Operations, Debenhams

Responsible for digital operations and development for Debenhams, Ashley's team works across multiple websites for the UK, Ireland and Germany, mobile websites, apps, and in-store customer order points. Digital features heavily on Debenhams agenda, with online sales up 40% and a keen multichannel strategy with the customer at its heart, however they want to shop.

Prior to joining Debenhams, Ashley was a consultant for The Javelin Group, implementing ecommerce projects for brands such as Asda Direct, New Look, B&Q, Lakeland and Gala Coral. Ashley also spent six years with working on the development of groceries online and the launch of the original Tesco Direct business.



Paul Wright
Head of Ecommerce, Fatface

Paul has over 12 years experience working in ecommerce, online marketing and multichannel retailing, having worked across some of the biggest brands in Manufacturing and Retail. Most recently Paul has held roles as Head of E-Commerce at Dyson helping them to establish and grow a profitable International ecommerce business, and currently helping establish the multichannel proposition for Fat Face in his role as Head of E-Commerce.

Evans Cycles

Will Lockie
Programme Head - Multichannel, Evans Cycles

Will is the Multichannel lead at Evans Cycles, the UK's leading specialist cycle retailer. Prior to joining Evans, Will worked with a broad range of clients such as Porsche, Halifax and Toyota at Icrossing, a UK based digital agency. Now focussing on ecommerce innovation, Will is enjoying the challenges of bringing a 90 year old bricks and mortar retailer into the omni-channel world.


Peter Burns
Ecommerce, Online & Digital Marketing Manager, Waitrose

Peter Burns is Manager, Online Marketing for leading grocer Waitrose. He has over 12 years experience in eCommerce, working for brands including Virgin & news broadcaster ITN. He is also the author of Top 100 Internet Mistakes & The Beginner's Guide to Broadband & Wireless Internet. You can contact Peter by visiting


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Marks & Spencer

Julia Monro
Head of Social Media, Marks & Spencer

Responsible for M&S' total social media presence and strategy. The team I've developed and lead owns the social media content strategy and tone of voice, insights reporting up to board level, crisis management, social campaign development and execution, and all aspects of channel management (Facebook, Twitter, YouTube, Instagram, Google+, Pinterest, Vine).


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Mark Cody
Senior Marketing Manager - Mobile, Tesco

Mark joined Tesco in February 2012 to shape and lead the Mobile Marketing strategy across the business.

Sitting within the Group Digital & Personalised Marketing team, Mark is responsible for building a powerful new channel which Tesco can use to engage with new and existing customers across in-store and online.

Prior to joining Tesco, Mark enjoyed 10 successful years at O2 and gained a significant amount of experience in the world of mobile. He worked with many brands across the UK in developing their mobile communications strategies.

He is a passionate and experienced individual who loves all things mobile. He never switches off from the mobile landscape and is keen to explore new and innovative ways in which mobile can add value to the customer journey.


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Clarks International

Dave Elston
Head of eCommerce - Europe, Clarks International

Dave Elston has extensive retail and online experience at both HMV and Clarks. At HMV, Dave launched a number of exciting online/digital initiatives before moving to Clarks. At Clarks, Dave set up the European eCommerce Operation 3 years ago, and has successfully launched 5 transactional websites across Europe, working closely with the local Clarks teams and partners.

He has a great understanding of how to bring IT, marketing and logistics together for the benefit of the customer, and is a passionate believer in the need for local implementation of a Global vision. Clarks is the world's leading everyday footwear brand.


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Tui Travel Plc

Doug Glenwright
General Manager, Retail Transformation, Tui Travel Plc

Doug is currently General Manager, Retail Transformation for TUI Travel plc.
He is responsible for retail transformation and customer experience development across Thomson's 700 shop network.

This includes leading retail service strategy, retail design & new concept development, plus delivery of key strategic projects and management information.
Thomson has won accolades for retail service, shop design and innovation in recent years all projects that Doug has been involved with.

Most recently Doug led the high profile "next generation shop" project from conceptualisation to delivery, integrating technology to a retail/ travel defining standard.


Paul Knutton
Ecommerce Manager, Boden

E-Commerce Manager at Boden, ex bingo caller and occasional disc golfer. Expert knowledge in all aspects and areas of web technology and online marketing, with over 15 years proven experience in developing and delivering effective and profitable online solutions for the retail and service industries


Kirsty Rolfe
Manager, Online Selling - e-Commerce, Waitrose

Kirsty manages online trading for leading grocer Waitrose and leads the on site and conversion strategy for their non-food services across multiple platforms and devices. She has established web selling as a core component to the commercial business strategy, with focus on delivering the core brand experience online through effective onsite merchandising, inspiring content and market leading design.

Kirsty has over 15 years proven experience in developing and delivering effective and profitable multichannel retail initiatives with roles at Debenhams, Woolworths and as one of the original members of Bid Up TV. You can contact Kirsty at

Connect Distribution

Andrew Watson
Head of Online Marketing, Connect Distribution

Andrew has 16 years of experience and passion for online marketing and e-commerce. He joined Connect in March 2013 from Spirit Pub Company plc, to play an instrumental role in developing Connects' online presence internationally.

Andrew is responsible for marketing over 100 websites, selling over 1.5 million products and heading up a team managing eCRM, paid search, natural search, affiliates & social media in 5 languages, across localised web platforms in 7 countries.

Before working at Connect, Andrew worked at Spirit pub Company plc rolling out web platforms & marketing channels for pub brands including Chef & Brewer, Taylor Walker, Fayre & Square & Flaming Grill and prior to that worked with various other brands including Tomy, vTech, Lillets, Kookabura Sport & Silver Cross to develop ecommerce platforms & marketing channels.

Websites: / /

NBTY Europe

Jonathan Haywood
Senior Customer Insight Manager, NBTY Europe

Jonathan Haywood is the Senior Customer Insight Manager for NBTY Europe, the parent company of UK high street brands Holland & Barrett, GNC & Nature's Way. He has spent over 10 year's focussed on insight, forecasting and analytics in a number of sectors including retail, operational services and the motor industry.

Jonathan is passionate about promoting customer insight to the forefront of business decisions, believing that “without it, you can only hope to satisfy your most loyal and valuable customers”.

Disney Store E-Commerce

Mark Starsmore
Services & Development Manager, Disney Store E-Commerce

Since working within a process and development role within a National Distribution centre in 2001; I have branched into order fulfilment as part of the start up team at Tesco Direct.

Over the past 7 years, I have been a part of the Disney Store team; initially in a Store support and inventory role where an extremely successful shrink reduction program was implemented across the whole European store chain and over the past 3 years, I have lead the movement of TDS order fulfilment in-house from a third party operation.
In little over 2 and a half years since taking order fulfilment in-house; TDS have created 6 new websites across Europe which are each wholly serviced from the UK Distribution Centre.

My personal key goals being the management of inventory and related life cycle, customer order management, reverse flow processes and management of carrier performance and services.


Chris Porter
Head of Luxury and Apparel, Facebook

Founded in 2004, Facebook's mission is to make the world more open and connected. With 1Billion monthly active users & 600m mobile users Facebook is the worlds largest social mobile platform. The Platform enables developers to build social apps, websites and devices that integrate with Facebook and reach their audiences. Commercially Facebook connects businesses everyday to millions people and people to Businesses. During his 4+ years at Facebook Chris has worked across a broad spectrum of multi-channel retail brands, both from an international and UK perspective. In his new role as Head of Luxury and Apparel, Chris is responsible for delivering innovative marketing solutions to clients such as Nike, Burberry, Rolex, Marks & Spencer and Estee Lauder.

Doddle, Network Rail

Peter Louden
Project Director, Doddle, Network Rail

Peter Louden is the Chief Operating Officer at Doddle, responsible both for its day-to day-management and the ongoing development of the business.

He is a highly experienced professional with almost 30 years experience in logistics, supply chain and network operations. This includes several years as Managing Director of Nightfreight, a multi-site operation spanning B2B, B2C, two man home delivery and dedicated Contract Logistics operations.

During his career he has worked with many of the UK's leading retailers and third party logistics providers including responsibility for distribution at Phones4U, Vodafone and Sky.

Doddle is a parcel collection and delivery service located at railway stations across Britain. Launched in December 2013 it provides a convenient and accessible service for commuters whilst building closer ties with the local community. The service is the only one of its kind that is available to every retailer, e-tailer, parcel carrier and shipper, creating a network of single points for the collection, return and sending of parcels.


Jane Dixon
Senior Consulting Manager, Client Excellence, EMEA, richrelevance

Leading the delivery of multichannel personalisation initiatives for some of the foremost multi-channel retailers in Europe, Jane heads the consulting team for RichRelevance. With a background in marketing, merchandising and analytics she shares her insights on what it takes to build a successful multi-channel personalisation program.



Dr Paul Marsden
Digital Strategist, SYZYGY Group

Dr Paul Marsden (@marsattacks) is a research psychologist working with the SYZYGY group of digital agencies. Specialising in consumer behaviour, shopper psychology and technology, Paul uses psychological techniques to help brands and retailers understand latent consumer needs and desires.

Previously, Paul developed online psychological research software as part of his PhD, and commercialised this software by co-founding Brainjuicer PLC (LON:BJU), now a leading communications research agency. A popular keynote speaker on consumer trends and an accomplished author (Connected Marketing, Social Commerce Handbook), Paul is a reformed bodybuilder, scuba diving fanatic and a loyal fan of Miami Heat.

Trusted Shops

Phillip Smith
Country Manager UK, Trusted Shops

Phillip is responsible for driving the UK business for Trusted Shops, coordinating different aspects across Sales, Marketing & Customer service. His team ensures E-commerce and multichannel retailers build trust and confidence with their customers, while creating a 100% safe environment for consumers to shop.

As former Head of E-commerce, Phillip's knowledge and expertise in the e-commerce industry has been evident for the past 12 years working for niche and FMCG's online retailers.

Working closely with major brands in the UK, Phillip ensures that building trust online is recognized as a major achievement for retailers big and small, he also helps them carry these values into new territories across Europe.

Trusted Shops GmbH

Naveen Aricatt, LL.M
Auditor & Legal Counsel UK, Trusted Shops GmbH

Naveen is a postgraduate in Computer & Communications Law from Queen Mary University of London.

She joined the audit team of Trusted Shops GmbH in 2009 following her graduation in Business Law and Business Management.

After having been an auditor for German, French and English online shops, she focussed on the audit of UK websites. Since 2012 she is the Trusted Shops' legal counsel UK.

In this function she is responsible to develop the audit criteria, checks compliance of UK websites with applicable legal regulations and is the first contact person to provide support for legal questions in connection with the UK market internally and externally.

In July 2013 she authored the current version of the Trusted Shops Handbook for online retailers, which contains relevant information about legal issues in e-commerce.


Peter Mühlmann
CEO, Trustpilot

Peter Mϋhlmann is founder and CEO of Trustpilot, a young fast-growing start-up looking to transform online consumer shopping experiences and raise standards in retail customer service and innovation. Founded in 2007, Trustpilot now provides over 70,000 ecommerce businesses with TrustScores based on more than six million reviews, adding 2,000 new merchants and over 300,000 new consumers to the Trustpilot community every month. Peter was recently named Danish Entrepreneur of the Year by Ernst & Young and Trustpilot won 2013 ‘Danish Start-up of the year' at The Next Web Startup European Awards.

Magento Inc., an eBay Inc company

Tom Lodge
Senior eCommerce Architect, Magento Inc., an eBay Inc company

Tom Lodge Senior Magento eCommerce Architect has over 13 years experience in luxury retailing.
He spent 6 years as Head of eCommerce at Kurt Geiger building an in-house team that covered all disciplines from marketing to design and development.
More recently he has been consulting with Clients and Partners of the Magento platform and currently works as part of the Magento Expert Consulting Group providing professional services to the Magento Enterprise community.


Richard Newland
Commercial Director, Zapp

Richard Newland has more than 25 years of experience, bringing particular expertise from the retail, financial services, and digital payments sectors. Whether working for international corporations or start-up businesses, he has developed strategies and communication plans that reflect the company's insight into its target market. His focus is always to help companies shift their mind-set, changing the way they do business in order to achieve outstanding results.

Adestra Ltd

Jennifer Watkiss
Head of Marketing Communications, Adestra Ltd

Jennifer has been marketing to, for, and with B2B technology companies for the past decade. As Head of Marketing Communications at Adestra, she brings her deep knowledge of and passion for technology solutions to the realm of digital marketing. When she's not busy nerding-out… actually, nevermind. That hasn't happened yet. Find her on twitter: @JenAtAdestra


James Brooke
Founder & CEO, Amplience

James founded his first internet company in 1994, and since then has been at the forefront of interactive media and ecommerce, as an entrepreneur, and as a leader in the most innovative global agencies and consultancies.

As CEO and co-founder of Amplience, the leading cloud based merchandising and marketing platform, James is committed to transforming the economics of interactive media production for retailers and brand owners.


Gianluca Ferranti
Co-founder & CEO, Vivocha


Don Bush
VP, Marketing, Kount

In his role as VP of Marketing Don works with online retailers, industry analysts, consultants, law enforcement and trade associations to determine best practices, trends in the market place and the latest threats to ecommerce businesses. Don has been a regular speaker on fraud topics at several industry events in the U.S. and Europe including: Merchant Risk Council,,, MasterCard Academy of Risk, eTail and Internet Retailing conferences


Marcello Viganò
Program Manager, Vivocha


Rusty Warner
Senior Vice President of Marketing, SDL

As Senior Vice President of Marketing, Rusty Warner is responsible for driving strategy for the SDL Campaign Management and Analytics Division, including solutions for Cross-Channel Campaign Management, Customer Analytics and Email Marketing. With more than 25 years in the IT industry, Rusty has a wealth of experience with enterprise software solutions, primarily in the customer intelligence and marketing analytics marketplace. He is an American who has lived in the UK for 16 years, and he supports SDL users worldwide in enabling marketers to deliver engaging customer experiences. @RustyWarner


Lindsay Cassidy
Senior Technology Strategist, Rackspace

Lindsay Cassidy is a Senior Technology Strategist for Rackspace EMEA. A seasoned IT technology specialist with over 25 years' experience ranging from mission critical software development, enterprise hybrid cloud architecture design, information security, IT governance through to his current role in Rackspace's advisory services division. This is a pivotal role typically at ‘c' level aligning some of our global FTSE® 100 client's key business goals around DC transformation, big data and cloud adoption strategies with the professional, technology and managed services offerings that Rackspace provide. A computer studies graduate when not in client meetings Lindsay spends time with his wife, Charmian, and family while also indulging in cycling and photography.


Maximillian von Eisner
Chief Sales Officer, Billpay

Max is the CSO of Billpay, one of the leading providers for online payment methods specialized in various European markets. Billpay is headquartered in Berlin, Germany with additional offices in Zurich and is part of leading digital finance group Wonga.
Max has a broad experience in rolling-out start-ups as well as in venture capital. He studied law in Germany, Spain and Switzerland and holds a PhD in law.


Martin Tully
SVP Global Sales and Marketing, eShopWorld

Martin Tully is the SVP Global Sales and Marketing for eShopWorld, a provider of International eCommerce enabling solutions including secure multi-currency international checkout, fully landed cost duty and tax calculators, and returns management solutions. Martin has over 20 years of experience in supply chain and eCommerce roles; prior to eShopWorld he was Chief Operations Officer with Supplierforce, and previously Director of Global Procurement Operations with Intel Corporation.


Ralf Gladis
Co-founder & CEO, Computop

Ralf is the Co-founder and CEO of Computop, an International Payment Service Provider (PSP) with headquarters in Germany.

Prior to founding Computop, Ralf designed and developed databases and wrote books and articles on the subject published by Industry leading German IT magazines. In 1993 Ralf and Frank Arnoldt, a fellow Business Information Technology student at the University of Bamberg, Germany, founded Computop. In 1997, Computop became a dedicated PSP. During the early years of Computop, Ralf acted as the architect of Computop Paygate's software platform, utilizing his technical background and expertise. Since 2010, Ralf has been responsible for the international expansion of Computop, into the UK, USA and Asia.



Brady Mower
Marketing Executive, Vivocha


Jonathan Matchett
Operations Director, wnDirect

Jonathan has over 15 years expertise gained from developing multichannel solutions for retail leaders such as Marks & Spencer, Tesco and Dixon's Retail. This has given him a unique insight and understanding of the strategic goals of our e-retail partners, and the solutions wnDirect build in response to these are what set us apart.

Responsible for the maintenance of our consistently high delivery performance and the supervision of our trusted in-country carrier partners, Jonathan also manages our client services team, who add value through bespoke analytical reports to our retail partners as well as responding quickly to any queries. Jonathan has also recently been involved in the set up of our new outbound operations in USA, an exciting milestone for the company, he leads the team dedicated to delivering operational and client services excellence


Siobhan Harper
Marketing Manager, InPost UK Ltd


Digital Element

Charlie Johnson
European Digital Media Director, Digital Element

Charlie Johnson is Digital Element's Business Development Director for the UK and Ireland. Charlie brings over seven years' worth of digital expertise to the team including specialization in the areas of eCommerce and Geographic Rights Management, and has experience working with clients in both the United Kingdom and throughout Continental Europe.

Prior to joining Digital Element, Charlie served as Head of Sales EMEA for RealNetworks in the consumer division, focusing on the publishing, subscription and media player business.

Charlie holds a BA in Business and outside of office hours enjoys spending time with her horse Josie. The pair can be seen regularly entering competitions around the United Kingdom, with a focus on endurance racing -- sometimes clocking as much as 45 kilometres in a single day.


Internet Retailing

Chloe Rigby
Web Editor and Joint Supplement Editor, Internet Retailing

Chloe Rigby is Internet Retailing's web editor and supplements co-editor. She's an award-winning former business editor of the Bristol Evening Post where she launched a weekday business supplement. She has written for a wide variety of online and offline publications. After graduating from UCL, she lived for several years in Italy.

Internet Retailing

Liz Morrell
Freelance Retail and Technology Journalist and Research Editor, Internet Retailing

Liz Morrell is Internet Retailing's Research Editor and an experienced retail and business news and features journalist who has more than 15 years' experience of writing about the retail sector. She is a former features editor of Retail Week where she spent more than 9 years as a full-timer. She loves all things retail but just wishes her ‘research' (insert shopaholic tendencies here) didn't cost her quite so much.

Transaction Partnership

Steve Goodheart
Director, Transaction Partnership

Steve has worked in the e-commerce arena since the late 1990's and has witnessed and been involved in the massive changes in the industry. Following a successful career with Littlewoods Shop Direct he set up his e-commerce consultancy business, Transaction Partnership, in 2007 in order to utilise all his experience and knowledge with key Brands in the multi-cannel space. Steve's IT background together with his wider business expertise has helped him help retailers such as Matalan, Pets at Home and others both go and grow online over the last 7 years. He loves the thrill of the implementation of projects, large and small, and still marvels at the rapid pace of change this industry has to offer.

Dan Matthews

Dan is the editor of eSellerMedia and an experienced business journalist with a long history of writing in print and online about the many issues affecting people in business. He is a regular contributor to the Telegraph and Times newspapers as well as the b2b trade press and he is author of The New Rules of Business, an insider's report on the thinking of today's successful entrepreneurs. Aside from work, Dan is a drummer in a band and enjoys sport, books, films, music and seeing the odd play at the theatre.

Internet Retailing

Emma Herrod
Editor, Internet Retailing

Emma is an award-winning journalist with over twenty years' experience of the retail and technology sectors. She has been editor of Internet Retailing magazine since its launch in 2006 and is also responsible for the speaking agendas at the Internet Retailing Conference each year. Emma has also worked for a top 50 e-retailer within the multichannel arena so knows how to use a spanner.

Internet Retailing

Paul Skeldon
Mobile Editor, Internet Retailing

Paul is a telecoms journalist and author, specialising in all things mobile and editor of Mobile Retailing, the leading online news source for the retail industry published by Internet Retailing. He is a regular contributor on mobile comms to The Wall Street Journal Europe, Internet Retailing magazine, Telemedia magazine, Banking Technology and T360. His first book, M-commerce, was published by Crimson Business Publishing in November 2011.


Andrew Starkey
Head of eLogistics, IMRG

Andrew Starkey is the founder and lead consultant for the Spiral4… (postal and e-logistics consulting) and is retained by IMRG as its Head of e-Logistics, leading its research and member support programme. He has an extensive and comprehensive background in the in the world of parcels and postal logistics with 35 years' experience gained from the commercial sector and the regulatory environment with senior commercial roles in Royal Mail, as an Executive Director of Postcomm and as the Commercial Director of Jersey Post International.

In recent years he has been the author of a wide range of leading edge reports, surveys and studies and is a recognised expert on e-retail logistics.

He is a member of the Chartered Institute of Logistics and Transport and the Institute of Direct Marketing


Phil Raynor
Multi-Channel Consultant, Ecomsult

Phil Raynor has worked in ecommerce for 14 years; starting out building
websites for clients before moving client side where he has headed up
ecommerce for Austin Reed, Viyella and Maplin, amongst others.

Now an independent consultant, with clients ranging from high-end luxury
to high street retail, Phil focuses on all aspects of and planning from
website replatforming to full multi-channel strategy, planning and
programme management.


Skip Fidura
Client Services Director, dotMailer

Skip has been with dotMailer since 2009 and has been in marketing for over 14 years, working as Email Partner at OgilvyOne London and prior to that as the Director of European Operations for Acxiom Digital. Skip is Chairman of the UK DMA Email Marketing Council and was listed by Revolution Magazine as one of the 50 most influential people in new media.


Steve Wind-Mozley
Senior Vice President, Ecommerce, BBC

Steve Wind-Mozley is passionate about exploring the 5 ‘C's (commerce, customer, content, context and conversion) within the eCommerce arena. 7 years in the grocery trade, a start up, launching Marks & Spencer's online business, pioneering its digital marketing activities, leading Lloyds TSB's Internet Banking digital marketing, running a web analytics agency and being Game Group plc's eCommerce Director have only added to this passion.
Steve is currently Senior Vice President, eCommerce for BBCW, the commercial arm of the BBC, where his focus is to grow the direct to consumer business, thereby deepening fan engagement and closing the customer insight loop, rather than talking about himself in the third person.
Steve enjoys owning and driving poorly judged motor vehicles and grimaces through a spot of mountain biking and kayaking, occasionally. Some say he dreams of being the Stig's geeky cousin.

Search Laboratory

Freia Muehlenbein
Head of Content & Online PR, Search Laboratory

As the Head of Content and Online PR for global search marketing agency Search Laboratory, Freia heads up a 110-strong team that manages client campaigns in 18 countries and 35 languages. Originally from Germany, Freia, who also speaks French and Spanish, moved to the UK to study in 2008 before joining Search Laboratory in 2010 where she has helped drive the growth ofthe company's content and multilingual teams. She is responsible for helping her teams set successful strategies for major retailing brands' content, PR and social campaigns with the aim of improving their visibility in the search engines and ultimately increasing the profit they derive from their website. Her approach to content and SEO has always been ethical,customer-centric and results-focussed.

Freia was recently named as one of The Drum's 2013 30 Women Under 30 in Digital.


Andrea Motta
CEO, nobrandsolution


Internet Retailing

Ian Jindal
Editor-in-Chief, Internet Retailing


Alex Klose
Head of Marketing, IMImobile


Alex Cambell
Director Enterprise Sales, IMImobile

Intelligent Reach

Steve Rivers
CEO and Founder, Intelligent Reach

Having started Shop Submit (one of the businesses which has now become Intelligent Reach) in 2006, Steve now drives strategy for Intelligent Reach, utilising his 13 years of digital experience. Previously, having left Bristol Business School, he was a Publisher of Technology magazines (building their first digital revenues), held various online roles for digital agencies, launched his own ecommerce business, and was part of the team that launched Shopzilla into the European market. Steve has been driving online sales for some of the UK's biggest companies via Feeds for more than 7 years.


David Hogg
Commerce Solutions Lead, Europe, IBM

David leads IBM's e-commerce software business in Europe. David joined Sterling Commerce in 2006 and prior to IBM acquiring Sterling Commerce, David was the Industry Marketing Executive for Retail/CPG. Sterling Commerce was one of the world's largest providers of multi-enterprise collaboration software and services.

David has extensive understanding and experience of the global retail industry having spent his entire career buying and selling retail solutions. He worked for ASDA, Woolworths and Eatons before transitioning to software sales roles. Over the last years years he has worked with major European retail and distribution companies to re-platform their E-Commerce systems and deliver Omni-channel capabilities. He has held senior positions with vendors including Kewill Systems and Transora (1Sync), where he was the Director of Business Development for Europe.

In his previous role at Transora, David created the company's business strategy to penetrate the European market and to grow their Product Information business with key customers including Proctor & Gamble, Colgate Palmolive, Unilever, Carrefour, Tesco, Sainsbury's, Ahold, Delhaize and Coop Italia.

David has presented at many seminars throughout Europe and Asia Pacific. He is involved in the CPG Global Upstream Supply Initiative..

He holds a BSc in Computing Science and Engineering from the University of Stirling, Scotland.

Braintree Payment Solutions

David Nunn
Head of Europe, Braintree Payment Solutions

Remit is growing Braintree's European market penetration
Previously CGI & Logica, Western Union & Travelex

Braintree Payment Solutions

Sonal Gohil
European Sales, Braintree Payment Solutions

Ex Visa and deep knowledge in mobile and mobile as a strategic channel for commerce, evolution of context driven commerce

Braintree Payment Solutions

Tom Suter
European Sales, Braintree Payment Solutions

Previously at Elavon, Western Union & Travelex.
Tom is our expert in demonstrating how the technology works and what it looks/feels like for consumers

SLI Systems

Ian Scarr
UK Sales Director, SLI Systems


Mark Sear
Marketing Director, SWIMSHOP

Keith Scott
Marketing Director, Led Hut


Ben Seymour
Director of Professional Services, Amplience

Ben Seymour is Director of Professional Services at Amplience. Specialising in eCommerce since 2007, he has worked with many of the most prestigious global brands, leading Scene7 Professional Services for Adobe in EMEA. Ben is a Chartered IT Professional with an MSc in Information Technology, and relishes the challenges of helping individuals, teams and organisations to pragmatically make more of the potential available to them through todays tools, in an ever changing technical and business landscape.


Troy Pratley
Senior Solutions Consultant, Amplience

Troy Pratley, Senior Solutions Consultant at Amplience has been working in eCommerce since 2005 and has helped many market leading, global brands improve their online performance and optimise their user experience.

As one of the early members of Amplience since its inception in 2008, Troy is responsible for advising customers on how to streamline their operations and drive sales, using the most innovative tools to deliver true continuity of experience across multiple digital channels.


Philip Clement
Sales & Marketing, SDL

eBay Commerce Network

Dan Powell
Head UK Merchant Services, eBay Commerce Network

ECN's Merchant Programme helps retailers acquire new customers and increase online sales by advertising products through highly targeted ad placements across their network of premium publishers. Dan will be sharing the opportunities for Product Level Advertising across the network, for retailers to connect to their customers.

Stitcher Ads

Declan Kennedy
CEO, Stitcher Ads

StitcherAds (formerly Betapond) created the first simple SAAS solution offering advanced SKU level direct response, Facebook ads for retailers. Stitching together Facebook ads, customer data and retailers product catalogue to automate customer acquisition and revenue growth. Declan will be sharing “The Secret to Product Ads on Facebook

Matthew Lowe
European Digital Design and Development Manager, Claire's Accessories

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Internet Retailing Expo is part of Internet Retailing. We are the magazine, portal and events for European ecommerce. Hosting board level conversation for multichannel retail across all of our platforms.
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