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48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their team in 2024*. Rightly so, as customers today expect an elevated and seamless experience whether they shop online or in-store.  As such, it’s more important than ever to have a strategy that focuses on listening to customers and acting on their feedback.


Join Benjamin Honorato, Solutions Engineer at SurveyMonkey as he deep dives into the world of CSAT - sharing valuable strategies and advice for integrating feedback into your omnichannel CX strategy.


Using their ‘Ask, listen & act framework’, he will show you how to take your CX to the next level by increasing customer satisfaction across all key channels.


In this webinar you will learn to:

  • Ask the right questions to find out what matters most to your customers 
  • Listen to your customers across all touchpoints to quickly resolve dissatisfaction
  • Take action to to positively impact key KPIs such as NPS, CSAT, and retention 

                             SurveyMonkey2 6


Identify and fix customer pain points, boost CSAT scores, and drive revenue growth with SurveyMonkey. Plus, learn best practices for integrating your CX solution to achieve maximum success!


This webinar is great for anyone looking to launch a continuous CX feedback program for the first time or those looking to learn how to enhance existing CSAT programs. If customer satisfaction is important to your business, this webinar is for you!


*SurveyMonkey State of Surveys 2024 Research report


Fill in the form below to watch the webinar session on-demand.