Returns management is one of the most important, but often overlooked aspects of e-commerce. It can be difficult to get returns management right, but when done correctly, it can be a huge advantage for your business. At its most basic, returns management involves the process of receiving, inspecting, processing and shipping returns. However, there's a lot more to it than that.

With this in mind, our media partner Parcel Monitor released an article covering insights on all things related to returns. From benefits and challenges of offering returns to tips and tricks to get started, the article serves as a great introduction to the world of e-commerce returns. Some of the other key findings of the piece include:

  • Today, e-commerce returns are a critical part of customer acquisition and more importantly, customer retention.¬†

  • The cost of relocating or repatriating returns has become a major issue in day-to-day operational costs, where airfreight rates are sitting at 500 to 800% higher than pre-COVID days.

  • While there is no one-size-fits-all approach to returns management, some elements to take into consideration are as follows:

    • Offering both pick-up and drop-off (PUDO) options for returns

    • Limiting returns for low-value products

    • Partnering with the right third-party logistics providers to meet customer expectations.

 Check out the full analysis here to find out more!