Our webinars offer a wealth of insights from industry leaders on the hottest topics. Whether you're looking to boost acquisition, improve customer satisfaction, or stay ahead of tech innovations, our on-demand webinars are packed with actionable tips and expert advice.
Watch our past webinars on-demand below.
Across the year we host a number of webinars, and are always looking to showcase new solutions and insights to our database. If you are interested in hosting a webinar, click here for more information.
The AI edge: How to use conversational AI to enhance customer engagement & satisfaction
Sponsored by: Frontnow
Learn how to utlising GenAI to supercharge customer enagagement from real-world examples of how AI-powered virtual assistant, Frontnow Advisor, has transformed IFA's customer engagement.
Demystifying the psychology of consumers in 2025
Sponsored by: Humanising Brands
Learn how to tap into the minds of your consumers through your brand strategy, customer experience and design and discover what innovations you should be focusing on to see tangible results.
New marketing channels to grow eCommerce revenue in 2025
Sponsored by: Telesign, BICS and Route Mobile
Better understand how technology is influencing customer communications, and gain the insights needed to navigate this new landscape to achieve enhanced conversion and customer satisfaction. Let’s delve into forward-thinking channels that are transforming customer journeys.
Riding the eCommerce wave: Strategies for enhancing customer acquisition & minimising fraud
Sponsored by: Telesign
Discover the most prevalent challenges around fraud and communications and hear how to build a strategic and technological framework that protects against fraud threats without disrupting the user experience, and actually increases acquisition.
5 ways to use AI to grow eCommerce revenue
Sponsored by: Klaviyo
Join Vladimir Mulhem, who has over 20 years experience in commercialising cutting edge creative technology across marketing and retail, as he delves into the transformative power of AI in eCommerce and shares actionable insights to drive growth in your business.
Regaining profit margins and diversifying revenue streams
Sponsored by: Webloyalty
Join Webloyalty's panel as they discuss how retailers can expand their revenue streams in today's economic climate.
How to improve customer satisfaction across all channels
Sponsored by: SurveyMonkey
Deep dive into the world of customer satisfction with SurveyMonkey, who shares valuable strategies and advice for integrating feedback into your omnichannel CX strategy.
Navigating business success with proven CLV stability tactics
Sponsored by: Youwe agency
Learn how to build and run personalised programs that help you stabilise customer lifetime value (CLV), without taking time away from peak planning. Youwe discusses the the toolkit you need to deliver high-impact CLV programs, three program blueprints and helpful tips and use cases from companies boasting high CLV.
What is going to separate the winners from the losers in 2024?
Sponsored by: eCommerce MasterPlan
Hear exclusive insights taken from the hundreds of conversations, Author and Podcast Host, Chloe Thomas, has had with brands and experts about what's working now, and what's coming up. Chloe shares crucial insights on must-include marketing channels, what to stop doing, customer retention strategies and tech predictions.
Latest technology innovations that can mess with your marketing
Sponsored by: Anicca Digital
Learn what actions you need to take to adhere to the recent innovations and changes in the world of marketing, such as ChatGPT and Generative AI, Universal Analytics replaced with GA4, ongoing privacy issues and automation of ad platforms.
Three big findings on consumer shopping that will shape retail in 2024
Sponsored by: SurveyMonkey
Learn what consumers want from retailers, what will drive their purchase decisions in 2024 and what retailers can do to deliver an experience that will drive sales and loyalty in this webinar.
Email exposed: Debunking marketing myths & unveiling consumer’s biggest secrets
Sponsored by: deployteq
Watch this webinar on-demand to hear from email expert Komal Helyer, CEO & Founder at Holistic, Kath Pay and Deployteq's Grace Roberts, who will be decoding consumer behaviour featured in the Consumer Email Tracker 2023.